Wrong Shipment From Play-asia.com (Invoice No. 5507357)
After Long waiting for 3 weeks, Very disappointed received a parcel from play-asia.com today and they ship a wrong item for me. (The invoice no. 5507357)I purchase Upscan Converter+ TV which cost me USD69.90 And play-asia.com send me Original soundtrack album (Patlabor) CD which they only sell USD19.90Below is the screenshot of all the photos
Hope someone from play.asia.com will respond to my complaint within this week and workout with me how to send me the correct item that I purchase. I will continue to enforce my consumer rights until someone from play-asia.com (http://www.play-asia.com/)respond to my complaint. My email address: hbau76@gmail.com
Today someone name JOE from play-asia respond to my complaint, asking for hand written order number. The number is 5507357 as shown as above photo. Expecting he will expedite to send me the actual item that i purchase.
Finally, i decided to get back the money from Play-asia since they not able to provide me any date on the restock on this item. I will rate this company good reputation and respond to customer request on time even they not able to deliver what they suppose to send.
The CD will send back to the P.O box number that they provide in normal post. I will not put any negative feedback to this company as they really care about customer expectation when dealing with customer complaint. Thumb up for this company. Will trade again if any item that attract me from their website.
